Aulola Vapour

Terms and Conditions

Acceptance of Terms Through Website Access and Usage .

(1) Introduction

    Welcome to our website. Please take time to read these terms and conditions along with our Return Policy which govern your use and participation. You accept these terms and conditions in full by accessing and using our website. Upon placing an order, you signify that you have read these terms and conditions and agree to be bound by them and comply with them in full. If for any reason you do not agree to be bound by these terms and conditions, you must not use our website and can contact us for more information. Aulola reserves the right to amend these terms and conditions at any time without prior notification to customers.

(2) Eligibility

    You represent that you are an adult of the age of 18 years or older and are agreeing to and accepting these terms and conditions. Otherwise, you are prohibited from accessing and using this website and any of its functions, products or services.

(3) Your Aulola account

    It is your sole responsibility to ensure that your User ID and password to your Aulola account are kept confidential. You agree and are bound to all terms and conditions by any activity that is performed under your Aulola account. It is within Aulola's discretion to reserve the right to refuse service, terminate your account and cancel any orders at any time without notice or explanation.

(4) Returns and replacements

    All items sold on the Aulola website are subject to a 7 working day cooling off period and as such customers are entitled to a full refund on any unopened and unused items purchased within this time period except for e-liquid due to customer safety. This 7 working day period starts from the day that the items are received. If for any reason you are unsatisfied with your items or want to make an exchange, you MUST report your request to sales@aulola.co.uk within this 7 working day period. Request after this time will be denied.
    For tracking items, this will be the day that the tracking states "delivered" on the relevant postal carrier's website.
    The cost of shipping from the customer to Aulola in the event of a return is the full responsibility of customer. Aulola is not responsible for items that get lost and/or stolen in transit. This term is agreed to upon placing an Aulola order.

(5) 4-month guarantee

    In the event of defects in the workmanship or materials, Aulola products are warranted 4 months from the day of purchase. If an item has an electrical fault such as, but not limited to, failure to emit charge, we will replace it at once. The replaced item will carry over the original item warranty. Any issues pertaining to user error such as, but not limited to, physically mishandling the item will result in the warranty being voided.
    The warranty of battery is void if the unit has been broken due to mishandling or tampering. Regular replacement of batteries is recommended for best usage results.
    A warranty is voided if an Aulola product is used with any product from a different electronic cigarette supplier.
    Aulola reserves the right to refuse any exchange request that does not fulfill our requirements. To see specific rules regarding our replacement guidelines, please email us on sales@aulola.co.uk

(6) Terms and conditions modifications and revisions

    Aulola has the right to change, modify or revise our website at any time without prior notification. By using our site, you agree to be bound by any changes, modifications and revisions.