Hot Line : 0161-833-3499

Enquires :

Return Policy

Contact Information
    Address: R/O 53 Broughton Ln, Salford, Manchester, United Kingdom. ZIP code: M8 9UE
    Contact Person: Annie
    Tel: 0161 831 9627
You Can Follow These Steps:
    1.Contact Customer Service through email:
     2.Customer Service reviews your email.
    3.Customer Service sends you a Product Return Form
    4.Complete Product Return Form, attach it in box ,then send it to us.
    5.After receiving package, we will process your replacement or refund.
    6.Customer Service will contact you with details regarding replacement/ refund.
     Please refer to the following policies and solutions for causes originated by Aulola:
A:Quality Problem
    In essence, this means that faulty products can be returned to Aulolavapour by confirming the obvious quality defects as follows :

    1. Low quality of workmanship
     2.Huge deviation between the received one and the one displayed in the image (including the style / color )
     3. Poor parcel packing
B:Other Problems
     If you received the item with wrong color from Aulolavapour, we would like to take the responsibility to issue you a full refund. If a refund required, please be ready to provide Customer Service photographs clearly showing the problem with item, we will refund you within 24 hours after the issue is confirmed; Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.
    If you received the incorrect item from Aulolavapour: You have the option of
    1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange.